Junior IT Support Analyst

The Junior IT Support Analyst will be part of a team providing in-person and remote IT support across Our Media. They will troubleshoot tech issues related to user devices (e.g laptops) and provide support for software issues., Provide Technical Support:

• Serve as a first point of contact for IT support requests, providing timely and effective assistance to employees via phone, email, and in-person.
• Troubleshoot hardware and software issues, including desktop computers, laptops, printers, and applications.
• Diagnose and resolve network connectivity problems, ensuring seamless access to company resources.
• Assist with the setup and configuration of new workstations, software installations, and system upgrades
• Assist with the leavers process, including decommissioning laptops, managing account access

Administration and Maintenance:

• Perform basic system administration tasks, such as password resets, and software license management.
• Maintain and update IT documentation, including knowledge base articles, FAQs, and standard operating procedures.
• Monitor stock levels of all IT equipment, such as Windows and Mac laptops, and peripherals such as mice, keyboards, headsets, cables, etc.

Software, Tools and Applications:

• Provide support for software and systems specific to the business, such as Adobe Creative Cloud, Office 365, FileMaker.
• Take ownership of all new starters and leavers within the business, ensuring accounts and access are created and removed as required.

Training and Documentation:

• Create and maintain user-friendly documentation and guides to assist employees with common IT tasks.

• Customer focussed
• Interest in technology
• Good communication skills

Desirable

• Experience in an IT helpdesk environment

Our Media is a leading special-interest content business, based in the buzzing, creative city of Bristol. We're home to market-leading brands in craft, cycling, science and nature, homes and music. We help our audiences pursue their passions through highly trusted, original content - in print, video and online. Our much-loved brands include BBC Science Focus, BBC Wildlife Magazine, YourHome, Gathered.how, BikeRadar and Cycling Plus. We also have an award-winning content agency that works with major charities, brands and membership organisations to help them tell their stories and engage audiences better - in print, video, and online., We respect and value differences. We believe that when people from different backgrounds and with different perspectives work together, we can create the most value for our people, readers, customers, and society. If you are excited about this role but your experience doesn't align perfectly with everything listed in the job description, we encourage you to apply anyway, as you may still be a good fit for this or other roles. We're striving to create a more diverse and inclusive environment and to ensure our content is representative of all our audiences. We have established six internal D&I network groups to help our people feel supported and included, and to provide an open environment for people to network, mentor and exchange ideas, solutions, and experiences. If there is anything we can do to make our recruitment process more accessible for you, please do let us know at . Flexible and hybrid working We know we create great things and have fun when we come together in person and collaborate. We also know that working from home brings great benefits in terms of being able to focus on our work, and manage our personal lives around our roles. With this in mind, we have established a hybrid working pattern, with 60% of the working week spent in the office. Our people also benefit from a flexi time policy, and a flexi location policy which gives everyone the opportunity to work from another location for two weeks during the year. We are open to discussion about flexible working requests for any flexibility needs not covered by these policies. Company benefits include * Pension contribution matched to 5% * Season ticket loan * Hybrid working pattern, flexi start/finish time * 25 days annual leave plus bank holidays, plus Christmas closure, plus your birthday off * Option to buy/sell up to 5 days holiday a year * Social committee, regular in-house learning events * 4x life assurance Our values We strongly believe that work is not just about what we achieve, but how we achieve it. We want our people to thrive and develop, and we want to effect positive change in the world. To put that spirit at the heart of our business, we created a set of values with input from everyone here. Our values are