Production/Application Support

We are seeking an Application Programmer III to join our team supporting Market Risk platforms. The ideal candidate will have strong experience in production support, SQL, and UNIX/Linux, and a proven ability to manage incidents, resolve user queries, and improve stability and efficiency across risk systems., * Respond to and resolve business queries for the Market Risk space.

• Manage the user query mailbox and ensure timely, appropriate responses.
• Support data feeds and batch processes, including alerting and monitoring.
• Use ITSM, ITRS, JIRA, DynaTrace, and Splunk to update tickets and produce reports.
• Own incident management, send user notifications, and manage escalations.
• Maintain documentation and knowledge articles.
• Coordinate with development teams to drive resolution of issues.
• Assist with operational and service metrics reporting.
• Plan, coordinate, and execute Business Continuity testing and documentation.
• Organize and run meetings for issue triage and resolution.
• Identify and deliver automation to reduce manual, repeatable tasks.

• 10+ years of production support experience.
• Strong SQL proficiency.
• Strong UNIX/Linux knowledge.
• Knowledge of the Software Development Life Cycle.
• Working knowledge of ITIL practices.
• Strong verbal and written communication skills.
• Effective project and time management skills.
• Ability to work in a multi-regional team.
• Working knowledge of ITRS, DynaTrace, and Splunk.
• Working knowledge of Autosys and batch job management (e.g., BMC/Control-M or similar).
• Python scripting knowledge.

Preferred Skills:

• Financial industry experience with exposure to Market Risk.
• Experience with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.