Global Head of Customer Support - Remote & AI-Driven Scale

TeamViewer Germany GmbH is seeking a Global Head of Customer Support to scale a world-class support organization across Enterprise and SMB customers for its multi-product SaaS portfolio. This executive leader will own the global support strategy and ensure a seamless, data-driven post-sale support experience.

The ideal candidate should have 10-15+ years of leadership experience in Customer Support, demonstrated success in global environments, and strong expertise in automation and AI-driven support models. The role also offers remote work opportunities and competitive benefits.

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.