Enterprise IAM Architect, Global

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Security Office (ISO) works closely with the Information Technology (IT) team equipping our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization.

How you will create an impact

The Enterprise IAM Architect is accountable for defining and governing the enterprise Identity and Access Management (IAM) target state and shaping the transformation portfolio required to achieve it. This role sits within the Information Security Office (ISO), within the Enterprise Security Architecture function, focusing on process design, risk reduction, control effectiveness, and measurable business value.

AIG currently operates an identity ecosystem that includes (as representative examples) technologies such as Microsoft Entra ID, hybrid Active Directory, Okta (Workforce and Customer Identity), SailPoint IdentityIQ (IIQ), Microsoft Intune, Windows Hello for Business, and HYPR. These are examples of the current operating environment; however, the role is not product-bound and is expected to remain outcome- and value-led.

Delivery & Engagement Model

IAM delivery execution is managed through the ISO Program Management Office (PMO) in partnership with the relevant engineering, operational teams (e.g. IAM, security, infrastructure, and applications) and the business. This role shapes and governs delivery by defining architectural intent, control outcomes, sequencing, and design governance-ensuring initiatives remain aligned to roadmap objectives and value/risk outcomes.

The Global, Enterprise IAM Architect will focus on group managed entities (e.g. US, EMEA and UK) and will support and guide the non-group managed entities (e.g. Israel, China).

Strategic Accountability

You will be accountable for:

• Defining and maintaining the workforce IAM and customer IAM (CIAM) strategy and target-state architecture
• Developing and governing multi-year roadmaps, including transition states and sequencing
• Working with other domain leads and architects to define IAM-related projects and transformation initiatives
• Translating capability gaps and risk exposure into structured, fundable initiatives aligned to enterprise priorities
• Establishing outcome measures and architectural guardrails to ensure initiatives deliver measurable risk and control improvements
• Providing architectural governance and approval for identity-related initiatives, including standards, patterns, design reviews, and exception management
• Ensuring alignment with wider enterprise security architecture direction, risk appetite, and regulatory obligations

Owned Accountability

In collaboration with other domain leads, architects, delivery stakeholders, operations, engineering and the ISO PMO, you own the development of identity-related project and program charters, including:

• Strategic rationale and business justification
• Risk reduction objectives and control outcomes
• Scope boundaries, assumptions, and architectural intent
• Success metrics and measurable value realization
• Dependencies, sequencing, and transition planning
• Alignment to enterprise portfolio/funding governance processes
• You will ensure initiatives are well-framed, justifiable, architecturally coherent, and outcome-based before entering execution.

Core Responsibilities

• Identity & Access Architecture & Control Design

• Define the workforce IAM and CIAM target state architectures, controls, standards, principles, and design patterns
• Develop identity response strategies for emerging technologies, including IAM implications for Agentic AI and autonomous systems (e.g. non-human identities)

• Authentication & Endpoint-Integrated Identity

• Define and steer phishing-resistant and passwordless strategy (e.g., FIDO2/WebAuthn, device-bound authentication, platform authenticators)
• Define endpoint-integrated trust models in partnership with endpoint/EUC teams (e.g., Intune device posture, compliant device enforcement, conditional access integration)

• Technology Optimization, Value Realization & ROSI

• As part of ongoing architecture governance, continuously evaluate and re-evaluate identity technologies and investments to maximise Return on Security Investment (ROSI), drive cost efficiency, identify optimisation opportunities, and ensure spend is aligned to measurable risk and control outcomes
• Ensure business cases and charters quantify expected value (risk reduction, incident reduction, operational efficiencies, productivity improvements, audit outcomes)

• IAM Sourcing & Operating Model

• Play an active role in defining and shaping the IAM sourcing approach and operating model
• Define architecture-led evaluation criteria and control outcomes to support build/buy/partner decisions
• Define and validate service boundaries, accountabilities (RACI), and governance forums
• Shape system integrator and managed service engagement models (where applicable) to ensure quality, control effectiveness, auditability, and sustainable run-state operations

• Governance & Partner Oversight

• Provide architectural oversight of system integration partners and consultancies, validating deliverables and ensuring alignment to enterprise standards and target-state intent
• Ensure alignment to enterprise security architecture frameworks (e.g., SABSA, TOGAF) and industry frameworks (e.g., NIST, ISO/IEC), producing audit-defensible designs

Do you have experience in Technology management?, * in depth experience in cybersecurity and/or identity architecture (IAM/CIAM), including enterprise-scale transformation

• Proven experience defining enterprise IAM/CIAM strategy, target-state architecture, and roadmaps
• Demonstrable experience shaping initiatives and developing project/program charters for portfolio governance and funding
• Experience working effectively with PMO/program governance functions
• Experience working with system integrators and consultancies, including architectural oversight and design authority engagement
• Strong knowledge of workforce and/or customer identity platforms and controls-examples include Entra ID, hybrid AD, Intune, Windows Hello for Business, Okta, SailPoint IIQ, HYPR (or equivalent)
• Knowledge of industry frameworks (NIST, ISO/IEC) and control-driven design in regulated environments
• Strong stakeholder management and executive communication skills (risk/value trade-offs, decision support, influencing without direct authority)

Core Competencies

• Mastery level knowledge of workforce IAM and customer IAM
• Experience of defining defendable / resilient security architectures
• Risk- and controls-driven architecture with measurable outcomes
• Technology-agnostic judgement; capability-first design
• ROSI-led decision making and value realization thinking
• Governance and design authority leadership
• Cross-functional influence without direct delivery ownership
• Executive communication and facilitation of decisions and trade-offs

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.