IT Technician

• Provide L1/L2 desktop support for laptops, desktops, and peripherals
• Install, configure, and troubleshoot Windows OS and applications
• Handle user account management (Active Directory, password resets, access issues)
• Troubleshoot hardware issues (RAM, HDD/SSD, printers, devices)
• Manage ticketing systems (ServiceNow, Remedy, etc.)
• Provide onsite and remote support to end users
• Perform system imaging, deployment, and software installation
• Basic troubleshooting of network issues (LAN/WAN, Wi-Fi, VPN)
• Assist with IP configuration, DNS, DHCP, and connectivity issues
• Support printers, scanners, and other peripherals
• Maintain IT asset inventory and documentation

Do you have experience in Ticketing system technical support?, * Strong knowledge of Windows OS (10/11)

• Experience with Active Directory and user management
• Good understanding of hardware troubleshooting
• Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN)
• Experience with ticketing tools
• Good communication and troubleshooting skills

Preferred Skills:

• Knowledge of Office 365 / Outlook support
• Experience with SCCM / Intune
• Basic understanding of network switches and routers
• IT certifications (CompTIA A+, Network+, etc.), * field service support technician: 3 years (Required)

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $54,000.00 - $88,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off