Microsoft CRM (CE) Support Consultant

ABOUT THIS NEW AND EXCITING ROLEWe are looking for a Microsoft Customer Engagement Support Consultant who will be responsible for:Responding to customer support queries, logged via telephone, email and through our on-line customer support systemProactively Investigating Support calls and managing them through to completionLiaise with other Elite Dynamics Professional Services team and 3rd party software providers.Communicating with customers and 3rd Party suppliersManaging your Support callsManaging SLA's (Service Level Agreements) and making sure there are no breachesProviding KPI reports to the Customer Service Manager.

ESSENTIAL SKILLSMicrosoft Customer Engagement experienceMicrosoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot StudioExperience with trainingExcellent Communication and Customer facing skillsUnderstanding of the Microsoft Office 365 stackExperience in a support and consultative role DESIRABLE SKILLS & EXPERIENCEKnowledge of the hospitality or real estate industriesDemonstrable evidence of using Microsoft Power Platform PERSONAL SKILLSA professional attitude.Excellent written and oral communication skills.An ability to be self-motivated and driven to achieve professional goals.The ability to work on your own initiative without supervision whilst contributing and participating to the team.Ability to manage workload and time according to SLA'sGood attention to detail and investigation skillsResourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC TO THE JOBTo undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.