Desktop Support Technician

What you will bring to the table as a Desktop Support Technician

• :Provide desktop, laptop, printer, and peripheral suppor
• tTroubleshoot hardware, software, network, and operating system issue
• sSupport Windows and Unix/Linux environments, including virtualized infrastructur
• eManage incidents, problems, and change requests following established IT processe
• sDocument systems, troubleshooting procedures, and technical solution
• sSupport user onboarding, device deployments, and asset managemen
• tCollaborate with cross-functional teams to resolve technical issues and improve processe
• sProvide day-to-day IT support within a manufacturing or production environmen

• :1-3+ years of Desktop Support, IT Support, or Technical Support experienc
• eExperience supporting production, manufacturing, warehouse, or industrial environment
• sUnderstanding of day-to-day operations within manufacturing facilitie
• sExperience with Incident, Problem, and Change Control Management (IPCC
• )Working knowledge of Windows and Unix/Linux operating system
• sExposure to virtual environments such as Azure, Hypervisors, or VMwar
• eStrong troubleshooting and root cause analysis skill
• sExperience with ticketing systems and end-user suppor
• tAbility to create technical documentation and technical procedure
• sStrong technical writing skills, including documenting systems and solution
• sDependable and accountabl
• eProfessional attitude and strong work ethi
• cExcellent verbal and written communication skill
• sStrong customer service mindse
• tAbility to work independently and within a tea, * d:Active Directory, Office 365, device imaging, and deployment experien
• ceSupport experience with scanners, label printers, handheld devices, and production-floor equipme
• ntBasic networking knowledge (TCP/IP, DNS, DHC

We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partn er!We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career suppo rt.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor pa ge!