Data Collection Technician (Lab/Capture)

We are looking for a Systems Engineer II to support data collection operations in research and lab environments. This is a hands-on, operational role focused on maintaining, troubleshooting, and improving systems used in user studies and technical capture setups.

You will work closely with cross-functional teams including engineers, researchers, and operations staff to ensure systems run reliably during live data collection sessions., Troubleshoot and maintain systems across Linux, Windows, and macOS environments

Use command-line tools to diagnose and resolve system issues

Perform basic network troubleshooting (connectivity, DNS, DHCP, routing)

Support data capture and research operations, ensuring system readiness

Maintain and enhance automation scripts (Bash/Python) to improve workflows

Assist with hardware and AV systems including cameras, audio, and capture setups

Identify and resolve root causes of technical issues

Work across multiple projects, prioritizing and managing competing needs

Collaborate with technical and non-technical stakeholders

Document issues, processes, and solutions to improve repeatability

This role is ideal for someone who enjoys problem-solving in real-world environments, working with both hardware and software systems, and improving processes over time., 2+ years of experience in systems, IT support, or lab/research environments

Strong experience with command-line interfaces (CLI) (required)

Hands-on troubleshooting across Linux, Windows, and macOS

Basic understanding of networking concepts and debugging

Experience with scripting in Bash and/or Python

Strong communication and collaboration skills

Ability to work onsite and support live operational environments

Preferred Qualifications:

Experience with AV systems, capture setups, or media hardware

Familiarity with camera systems, lighting, or audio equipment

Exposure to VR, AR, or hardware lab environments

Ability to write scripts/tools from scratch

Strong documentation and process improvement mindset

Experience with complex hardware/software systems troubleshooting