IT Service Desk Representative (Remote | MST)

We are partnering with a leading provider in the renewable energy industry to hire an IT Service Desk Representative supporting a fast-paced corporate environment. This organization is dedicated to delivering innovative clean energy solutions and relies on a strong internal technology infrastructure to support its operations. In this role, you will serve as a hands-on technical support professional responsible for resolving end-user issues-not just triaging tickets.

This position is initially scoped as a 6-month engagement, with strong potential for extension and possible conversion based on performance and continued skill development. The team is seeking individuals who are eager to grow their technical expertise and contribute meaningfully to improving the employee technology experience. Up to two weeks of structured training will be provided to support onboarding., The IT Service Desk Representative serves as the primary point of contact for internal employees experiencing technical issues across systems, hardware, and applications. This role requires a proactive, solution-oriented mindset and the ability to independently troubleshoot a wide range of issues, including operating systems, software, hardware, and network connectivity., * Provide first-level technical support via phone, chat, email, and remote tools

• Diagnose and resolve issues using technical expertise, historical records, and available resources
• Analyze, troubleshoot, and resolve system, hardware, software, and connectivity issues
• Perform ticket triage and escalate complex issues to Tier 2 teams when necessary
• Fulfill service requests in accordance with established SLAs and internal guidelines
• Document issues, troubleshooting steps, and resolutions clearly for tracking and audit purposes
• Communicate effectively with a diverse internal customer base, maintaining a high level of customer service
• Collaborate with internal IT and technology teams to resolve issues and enhance system performance
• Maintain adherence to organizational security standards and data protection practices
• Stay up to date on evolving technologies to deliver efficient and innovative solutions

• Industry certifications (e.g., CompTIA) or experience with Google Workspace environments

• Intermediate knowledge of:

• Windows operating systems and built-in tools

• iOS devices and mobile applications

• Active Directory, Group Policy, and networking protocols (DHCP, DNS, etc.)

• Cybersecurity fundamentals, including identity and access management

• Audio/visual conferencing tools and VoIP technologies

Prior experience providing end-user technical support in a service desk or similar environment

Strong troubleshooting skills across operating systems, software applications, hardware, and connectivity issues

Excellent customer service and communication skills, with the ability to clearly explain technical concepts

• Strong aptitude for learning new systems, tools, and processes
• Ability to work independently and resolve issues without over-reliance on knowledge base documentation
• Ability to remain seated for extended periods and operate standard office equipment

Preferred Qualifications:

• Intermediate knowledge of Chrome OS and macOS
• Experience providing remote technical support via phone and chat platforms
• Familiarity with Single Sign-On (SSO) systems
• Basic experience using G Suite tools in a corporate environment

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.