Senior Help Desk Technician

Austin Llp
Denton, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 70K

Job location

Denton, United States of America

Tech stack

Microsoft Windows
Azure
Microsoft Online Services
Cloud Computing
Computer Security
Decision Support Systems
VMware ESX Servers
Microsoft Exchange Server
Hyper-V
Microsoft Office
Network Configuration and Change Management
Network Planning and Design
Network Protocols
Software Tools
Red Team (Cyber Security)
Server Virtualization
Subsystems
System Software
Wireless Networks
Microsoft InTune
Information Technology
Network Support
VMware

Job description

  • Evaluating complex business infrastructure
  • Preparing cost effective network configurations and technology solutions
  • Gathering and analyzing business / technical requirements and objectives, perform gap analysis, and provide recommended solutions.
  • Providing key decision support to clients
  • Ability to work on multiple assigned projects.
  • Drives process improvement

Requirements

Do you have experience in Server virtualization?, Do you have a Bachelor's degree?, While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts? Are you a detail oriented perfectionist who gets the job done? Is your communication loaded with details and delivered in quick bursts? When faced with a difficult situation involving people, do you have the ability to convert the unfriendly environment to a more civil atmosphere and influence others to cooperate?

At Red Team IT, an Austin Lane Company, you will be involved in the administration of networks, operating systems, and associated subsystems. Providing system-level support of multi-user operating systems, and hardware and software tools including installation, configuration, maintenance, and support of multiple client systems. The ideal candidate will be highly motivated, and possess a strong work ethic, combined with in-depth knowledge of the technology industry and its related business processes., * Bachelor's degree in Network Engineering, Computer Science, or other relevant combination of training, education, and work experience.

  • Microsoft MCTS or higher certification (must be able to obtain and/or maintain Microsoft related certifications as Austin Lane is a Cloud Partner)
  • 3-5 years of technical experience in network design and network support
  • Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments
  • Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied
  • Windows operating systems: 10/11, Server 2016, 2019, 2022, 2025
  • Microsoft Exchange 2016, 2019
  • Microsoft Office 2024/365
  • Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID
  • Wireless Infrastructure
  • Hyper-V/VMWare, ESXI
  • Cyber Security Hardening Techniques & Best Practices

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