Mainframe Production Support (W2)

PTR Global
Gilbert, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Gilbert, United States of America

Tech stack

Confluence
JIRA
Customer Information Control System (CICS)
COBOL
IBM DB2
Job Control Language (JCL)
Issue Tracking Systems
Mainframes
Documentation System
ServiceNow

Job description

  • :Provide Level 2/3 production suppor
  • tMonitor production systems and ensure system stability and uptim
  • eAnalyze and troubleshoot failed mainframe jobs (JCL
  • )Perform root cause analysis and support ad hoc job execution
  • sMaintain and update incident tracking (ServiceNow, JIRA, Confluence
  • )Monitor and respond to application group mailboxe
  • sDocument incidents, resolutions, and create JIRA stories for follow-u

Requirements

  • :Strong experience in Mainframe Production Support (application support required

)Technologies/tools

  • :JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainvie
  • wFile tools: File Manager, File Analyzer, EZTRIE
  • VExperience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar
  • )Ability to work in a high-volume, production-critical environmen

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