Substitute - Technology Specialist I

Under the direction of the Technology Director, this position provides level 1 technical systems support to district end users, including the installation, maintenance, and problem detection/resolution of hardware and software technology assets., * Provide technical support via telephone, onsite, and electronic (email, remote/virtual) help desk support to district employees, students, and others as needed.

• Install, configure, diagnose, repair, service and maintain desktop computer systems and peripherals for multiple hardware platforms (PC and MAC), including both hardware and software related issues.
• Provide basic network connectivity support for Local Area Network (LAN) equipment.
• Install, configure, and diagnose district printers (local and network).
• Maintain inventory system of district technology assets based on building assignments, including physical inventory verification as assigned by the Technology Director.
• Sort, inventory, and store production and surplus technology equipment based on district policy.
• Escalate higher level support issues to Level II and III Support Specialists for resolution.
• Document all support related issues via help desk ticketing system for tracking and record keeping purposes.
• Attend district and department level meetings, including required training sessions.
• Other duties as assigned by the Technology Director., * Occasionally: sit, lift and/or carry up to 65 lbs.
• Frequently: lift and/or carry up to 50 lbs; bend, squat, crawl, climb, reach above shoulder level and twist.
• Continuously: stand, walk, lift and/or carry up to 20 lbs.
• On a frequent basis, will be required to use both left and right hands for repetitive action such as grasping, pushing and pulling, and fine manipulating.

• Associates degree in related technology field and or at least two (2) years' work experience; high school diploma or equivalent required.
• Knowledge of PC troubleshooting and repair for both Windows and Macintosh platforms.
• Basic understanding of PC hardware, peripherals, and local area network operations.
• Associate level, industry certifications from CompTIA, Microsoft, and/or Cisco desired.
• Ability to read and apply technical service-related information from various sources.
• Possess aptitude to carry out oral and written directions from Technology Director and/or assigned technical lead.
• Adjust to new assignments and variety of working conditions, including effective task prioritization and independent task completion.
• Proven ability to relate with staff, coworkers, and other end users regarding computer technology.
• Prioritize and assign work orders/tickets/tasks, resolve problems and anticipate tasks to be completed with minimum supervision and guidance.
• Ability to work with a high degree of accuracy and attention to detail to meet deadlines during extremely critical times.
• Must possess a valid Washington State driver's license and a good driving record.
• Must furnish one's own transportation.
• Must have excellent attendance.
• Must be committed to on-going training for the maintenance of technical skills expected.
• Other duties as assigned.