Lead Architect Service Now As Lead Architect
Role details
Job location
Tech stack
Job description
Service Now as a central platform for workflows, data, and AI. With state-of-the-art AI, we digitize and automate processes - from CRM and customer service to HR and IT. The result: radically increased efficiency, full transparency, and a user experience that inspires. Our vision Pulse & Patterns was founded to build a company that makes decisions aligned with our values and enables genuine co-creation. We live a culture where trust, freedom, and innovation are paramount. The Role - Lead Architect Service Now As Lead Architect, you take on technical responsibility for our Service Now projects in the DACH region. You work closely with clients, talent, and founders, developing scalable architectures, establishing technical standards, and contributing your expertise to pre-sales and project teams. Solution Architecture: Conception and development of future-proof architecture and solution designs on the Service Now platform Project Leadership & Technical Guidance: Ownership as technical
Requirements
lead in implementation projects - from requirements analysis through to go-live Building and evolving architecture standards, design patterns, best practices, and QA processes AI, Automation, Integration, Composable Architectures, Agentic AI) and advancing our technical portfolio Technical advisory in early project phases, supporting proposal processes and client meetings Several years of experience (3+ years) in designing, architecting, and implementing Service Now solutions (e.g. ITSM, CSM, HRSD, App Engine, or GRC) with relevant certifications: such as the Certified Technical Architect, Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM Certified Implementation Specialist (CIS), CSM Certified Implementation Specialist (CIS), or Service Provider Implementer (CIS-SP)Solid understanding of platform architectures, data models, integrations, and API design Experience collaborating with clients, project xsgfvud teams, and ideally pre-sales High quality standards and a genuine enjoyment of making others better Excellent English, written and spoken (C1 level), German skills are a big plus Understanding of Service Now in the context of complex enterprise architectures (ERP, CRM, cloud systems)Knowledge of ITSM/ITIL and frameworks such as TOGAF or SAFe/Agile Expertise in change, release, and configuration management of the Service Now platform You help build our Service Now business from the ground up - from strategy to team Personal & Professional Development - A steep learning curve with a dedicated training budget to strengthen your individual skills Flexible Work - Flexible working hours, whether remote or from a design office at 15 locations across Germany - because we respect you and your personal life ", "employmentType": "FULL_TIME", "industry": "lead platform ", "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "Carballedo", "addressLocality": "Carballedo"