Contact Centre Test Assurance Specialist

• Lead the QA workstream for the Contact Centre Transformation programme.
• Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including:

• Regression testing
• Network configuration validation
• Backup and recovery
• Call recording functionality
• Integration with upstream/downstream systems
• Rollback and contingency scenarios

• Review, challenge, and validate vendor testing strategies and plans.
• Provide independent QA assurance to client QA leadership on:

• Testing completeness and quality
• Key risks and gaps
• Mitigations and readiness for release

• Collaborate closely with vendors (including Wipro) and internal stakeholders to ensure alignment and delivery quality.
• Support governance, reporting, and stakeholder communication across the transformation programme.

• Strong experience leading QA or Test Workstreams on large-scale transformation programmes.
• Proven expertise in Contact Centre / CCaaS transformations.
• Deep understanding of testing across complex, integrated environments.
• Experience working with multi-vendor delivery models and providing independent assurance.
• Strong stakeholder management skills, including interaction with senior QA and programme leadership.

Key Skills

• Test strategy, planning, and governance
• Functional and non-functional testing (incl. regression, integration)
• Risk assessment and mitigation planning
• Vendor management and challenge
• Strong communication and reporting skills