IT Onsite Technician

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Printer support (Installation)
• Conference Room support (Equipment setup and troubleshooting)
• Network support (standard patching and cabling)
• Ability to build relationships

• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Problem solving
• Customer focus
• Resilience
• Analytical thinking

Requirements:

• Knowledge of Active Directory, MS Intune, standard corporate software (VPN, AV, Office 365, etc.)
• Familiarity with Mac OS would be a plus
• Basic support for Mobile devices, Meeting rooms equipment, MF Printers,
• Able to work under pressure/busy environment

• This role is a Salary Non-exempt position with a targeted salary range of $46,100.00 USD., * Buddy program
• Dental insurance
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Onboarding program
• Unlimited employment contract
• Vision Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.