Manager Hospitality Applications

We are seeking a Senior Manager, Hospitality Applications to lead a team responsible for supporting critical hospitality technology platforms across hotel operations. This role combines technical leadership with people management and is ideal for a hands-on leader who can mentor teams, manage escalations, and contribute to complex technical initiatives when needed.

This is not a traditional management-only role. The successful candidate will be expected to provide leadership and guidance while maintaining a strong understanding of hospitality application environments and operational support processes.

Key Responsibilities

• Lead, mentor, and develop a team of hospitality application professionals.
• Provide technical leadership and support for critical hospitality systems.
• Manage escalations, incident resolution, and production support activities.
• Partner with business stakeholders to ensure application stability and operational effectiveness.
• Support project delivery, system enhancements, upgrades, and implementations.
• Assist with high-priority issues and critical production incidents when required.
• Drive continuous improvement initiatives across support processes and service delivery.
• Collaborate with vendors and internal technology teams.
• Manage ServiceNow-based incident, change, and problem management processes.
• Ensure application support aligns with business objectives and operational requirements.

• 5+ years of leadership experience managing technical or application support teams.
• Experience mentoring, coaching, and developing technical staff.
• Strong background supporting hospitality technology applications.
• Experience managing production support, incident management, and application operations.
• Working knowledge of ServiceNow or similar ITSM platforms.
• Understanding of IBM iSeries / AS400 environments and their interaction with business applications.
• Strong communication and stakeholder management skills.

Preferred Qualifications

Experience supporting one or more of the following:

• LMS (Hospitality Management Systems)
• InfoGenesis POS
• VisionLine
• BarTech Minibar Systems