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# Conversational AI meets MS data agents to improve customer experience


- **Event:** World Congress 2026 Europe - Virtual Stage

## Description

Dive into Conversational AI integrated with MS Data Agents (Fabric and AI Foundry) for effortless control over enterprise datasets. Live demos showcase product subscription checks or trend analysis resolved through low-latency voice synthesis and agentic processing. In Contact Center support during customer contacts, the solution uses conversational AI to improve customer experience and reduce data handling effort. Context-aware replies, security, and hybrid use cases span support, BI, and automated analytics.

## Speakers

### [Alexandra Mihai](https://www.wearedevelopers.com/@alexandra-mihai)

Conectys, Senior Data Engineer
### [Marina Stefan](https://www.wearedevelopers.com/@marina-stefan)

Data Scientist
### [Tomasz Kacala](https://www.wearedevelopers.com/@tomasz-kacala)

Data Solutions Manager


## Related talks at this congress

- [AI Agents & Agentic AI](https://www.wearedevelopers.com/events/world-congress-2026-europe-virtual-stage/sessions/1481-ai-agents-agentic-ai) — Xavier Sala Presas
- [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/events/world-congress-2026-europe-virtual-stage/sessions/1651-why-your-ai-agent) — Tom Kaltofen, Xiaoheng Chen
- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/events/world-congress-2026-europe-virtual-stage/sessions/1498-beyond-dashboards) — Piotr Menclewicz
- [Designing & Deploying Distributed Multimodal Multi-Agent Systems with Google's AI Stac](https://www.wearedevelopers.com/events/world-congress-2026-europe-virtual-stage/sessions/1523-designing-deploying) — Saoussen Chaabnia