> Markdown version of [/events/world-congress-2026-europe/sessions/1354-build-a-multi](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1354-build-a-multi). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Build a Multi-Channel AI Agent


- **Date:** Friday, Jul 10, 2026
- **Time:** 14:45–16:45 (120 min)
- **Room:** Room M8 (60 Seats)
- **Event:** World Congress 2026 Europe

## Description

Building production AI agents means solving infrastructure problems before writing agent logic. Channel integration requires webhook handlers, WebSocket servers for voice, session management, and memory persistence. Multi-channel support multiplies this work across web, voice, and SMS, plus synchronisation to preserve conversation context.

Middleware can eliminate this complexity by providing a unified interface to communication channels with built-in conversation memory. Developers implement agent logic while the middleware manages webhooks, connections, and state across channels.

In this workshop, you'll build and deploy a multi-channel agent using Python and Twilio Agent Connect (TAC) with OpenAI (bring your own API key). The agent will handle voice, SMS, and web interactions with shared context. You'll gain hands-on experience with middleware patterns, understand architectural tradeoffs, and learn when these solutions reduce development overhead versus building custom integrations.

## Speaker

### [Anni Chen](https://www.wearedevelopers.com/@anni-chen)

Developer Evangelist at Twilio


## Related talks at this congress

- [Your Data, Your Agents: Building a Multi-Agent Workflow with Microsoft Fabric](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1660-your-data-your) — Hanna Schwab
- [Build Agents Once, Run Them Anywhere: AI Systems That Survive Change](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1471-build-agents-once) — Isha Salania
- [Building Multi-Agent Systems with Microsoft Agent Framework](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1293-building-multi-agent) — Kiran Panchal, Ricardo Niepel, Isha Salania
- [The AI Velocity Trap: Shipping Faster Without Breaking More](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1015-the-ai-velocity-trap) — Ohans Emmanuel