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# Unlocking the AI Black Box: Building Trust in the Era of Agentic Production


- **Date:** Thursday, Jul 9, 2026
- **Time:** 14:10–14:40 (30 min)
- **Room:** Stage 7
- **Event:** World Congress 2026 Europe

## Recording

[Watch recording](https://www.wearedevelopers.com/videos/100086-unlocking-the-ai-black-box-building-trust-in-the-era-of-agentic-production)

## Description

AI is moving from the lab into production, but traditional monitoring can’t keep up. A system might look perfect on a dashboard while it hallucinates, makes poor decisions, or loops through expensive token calls. These are behavioral failures, not technical bugs, and they often stay hidden inside the black box.
This talk looks at the practical hurdles of scaling AI. We will discuss why teams are currently debugging in the dark and how silent failures in agentic workflows break user trust.
Observability is key to shift from tracking system health to evaluating decisions. We will look at how end-to-end visibility into LLM operations, including prompt tracking and tool usage, provides the data needed for reliability and cost control. This session offers a strategy for building the observability foundations required to scale enterprise AI safely and predictably


## Speakers

### [Jemiah Sius](https://www.wearedevelopers.com/@jemiah-sius)

Senior Director Developer Relations at New Relic
### [Harry Kimpel](https://www.wearedevelopers.com/@harry-kimpel)

Developer Relations Engineer at New Relic


## Related talks at this congress

- [Production AI Is a Systems Problem: How ML Breaks at Scale and How to Prevent It](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1010-production-ai-is-a) — Elle S
- [What Production Knows: Closing the Loop Between AI Agents and the Systems They Build](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1470-what-production) — May Walter
- [Building Accountability in Agentic AI](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1468-building) — Frederik Gregaard, Mariana de la Roche W.
- [POC Prison: Why agentic systems never escape the lab and how to fix that in 90 days](https://www.wearedevelopers.com/events/world-congress-2026-europe/sessions/1325-poc-prison-why) — Luise Freese