> Markdown version of [/events/world-congress-2026-north-america/sessions/1429-reinventing-incident](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1429-reinventing-incident). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Reinventing Incident Response with AI Agents and MCP


- **Event:** World Congress 2026 North America

## Description

When a critical service goes down at 2 AM, every second counts. But traditional incident response is a maze of manual steps: hunting through logs, correlating GitHub commits, pinging teams on Slack, and piecing together timelines while customers are impacted.
At Slack, we solved this by building AI agents that think like our best senior engineers, but work at machine speed. Using custom MCP tools integrated directly into Cursor, our system transforms a simple incident alert into a complete investigation: automatically surfacing relevant logs, identifying suspect commits, mapping blast radius, and even drafting incident communications. This production-grade automation is already saving our team multiple hours per week and dramatically improving our escal response. This session will be useful for anyone building developer productivity tools who wants to see AI deliver measurable operational impact.

## Speaker

### [Jayant Tyagi](https://www.wearedevelopers.com/@jayant-tyagi)

Lead Member of Technical Staff @ Salesforce


## Related talks at this congress

- [AI-Powered Incident Triage: How We Built GenAI Agents with MCPs to Automate On-Call Workflows](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1682-ai-powered-incident) — Prakshal Doshi
- [Closing the Visibility Gap: Lessons from Safety Critical Agentic Systems](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1408-closing-the) — Vivek Pandit
- [Securing AI Agent Infrastructure: Identity, Attestation, and Trust at Scale](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1432-securing-ai-agent) — Abdel Fane
- [From Firefighting to Force Multiplication with AI](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1417-from-firefighting-to) — Daniel Murphy

## Watch remotely

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- All full videos, bookmarks, and playlists
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[See pricing](https://www.wearedevelopers.com/pricing)

## Links

- [Get tickets](https://www.wearedevelopers.com/world-congress-north-america/tickets)