> Markdown version of [/events/world-congress-2026-north-america/sessions/1853-from-stateless-to](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1853-from-stateless-to). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# From Stateless to Stateful: Real-Time Voice & Messaging Agents with Twilio   and AWS


- **Event:** World Congress 2026 North America

## Description

We have all had that maddening customer service experience: you text a support line about a delayed flight, receive a confirmation, but when you call in a minute later, the voice agent asks, "How can I help you today?" completely blind to the SMS you just sent. This is the "Channel Amnesia" problem.

While businesses are pouring billions into generative AI, most agents are still built on stateless architectures that forget customer context the second a session ends.

In this session, we will cure AI amnesia. You will learn how to orchestrate stateful, production-grade AI agents across SMS and Voice using Twilio Agent Connect and Amazon Bedrock. We will dive into why traditional serverless compute fails stateful agents, how to leverage AWS Fargate for isolated, long-lived sessions, and how to configure Bedrock AgentCore over WebSockets to hit sub-50ms streaming voice latency. No slide-ware here — expect a live, cross-channel demo and open-source code you can deploy tomorrow.

## Speaker

### [Rishab Kumar](https://www.wearedevelopers.com/@rishab-kumar)

Staff Developer Evangelist @ Twilio


## Related talks at this congress

- [Build a Voice AI Agent with Twilio Agent Connect and Gemini Flash](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1799-build-a-voice-ai) — Rishab Kumar
- [AI Agents are Only as Smart as their Context: Building a Real-Time Context Engine at Intuit](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1736-ai-agents-are-only) — Bharat Patel
- [Finding the Edges: Testing, Evaluating, and Monitoring Voice AI Agents Before Your Users Do](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1849-finding-the-edges) — Matt Wyman
- [Responsible AI Architecture with Zero Trust Agents](https://www.wearedevelopers.com/events/world-congress-2026-north-america/sessions/1430-responsible-ai) — Ashok Prakash

## Watch remotely

Can’t make it to San José? Watch this session live with Pro. You also get:

- All full videos, bookmarks, and playlists
- World Congress livestreams

[See pricing](https://www.wearedevelopers.com/pricing)

## Links

- [Get tickets](https://www.wearedevelopers.com/world-congress-north-america/tickets)