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# Senior Product Manager

- **Company:** PagerDuty
- **Location:** Atlanta, United States (Remote available)
- **Experience:** Expert
- **Skills:** AI Frameworks, AI-assisted coding tools
- **Published:** August 19, 2026
- **Apply:** https://careers.pagerduty.com/jobs/senior-product-manager-atlanta-georgia-united-states

## About the Role

 **Basic Qualifications**

- 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
- Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.
- Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
- Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.
- Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
- Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
- Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.
- Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
- Track record of building positive working relationships with engineering, UX design and teams outside of product development
- Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
- Strong customer empathy and a curiosity-driven approach to learning their needs.

**Preferred Qualifications**

- Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.
- Prior work with authorization frameworks. 
- Background at an observability, incident management, or ITSM company.
- Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).
- Experience with connector/integration ecosystems or low-code/no-code builder products.
- MBA a plus



## Description

- Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
- Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
- Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
- Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.
- Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.
- Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.
- Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.



## About PagerDuty

PagerDuty is transforming critical work for modern enterprises. The AI-powered PagerDuty Operations Cloud empowers business resilience and drives operational efficiency. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.


**Industries:** Enterprise Software

[Company profile](https://www.wearedevelopers.com/companies/3994-pagerduty)

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