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# Technical Support Specialist

- **Company:** FYST
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Payment Systems, Log Analysis, Standard Sql, SQL Databases, Systems Integration, Transaction Processing (Computing), Postman, Restful APIs, Webhooks
- **Published:** June 30, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=78c5de6335504323

## About the Role

Do you have experience in SQL?, * At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration

 * Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks)
 * Hands-on experience with payment integrations, gateways, or technical payment operations
 * Ability to investigate payment issues using logs, API tools (Postman), and basic SQL
 * Understanding of REST APIs, webhooks, and transaction flows
 * Experience with L2/L3 technical support or payment operations
 * Ability to independently troubleshoot incidents and work with engineering/product teams
 * Strong communication skills and ability to explain technical topics to non-technical teams
 * Fluent in Russian and good English level

## Description

* Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).
 * Manage payment methods activation, routing logic, and transaction limits according to business requirements.
 * Support onboarding of new merchants from a technical perspective.
 * Integrations & Testing: set up and test new payment integrations with providers and merchants.
 * Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features.
 * Technical Support (L2): act as Level 2 technical support for the Customer Support team.
 * Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues.
 * Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary.
 * Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.
 * Contribute to improving internal processes, tools, and automation of support workflows.
 * Provide technical assistance to internal teams (Account Management, Customer Support, Product).


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