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# Help Desk Representative

- **Company:** Base-2 Solutions, LLC
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $10,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cloud Computing, Remote Desktop Services, Information Technology, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8952075/help-desk-representative

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 3 years of equivalent experience in IT support.
 * Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
 * Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
 * Experience with Microsoft Windows, macOS, and cloud-based IT support tools., * CompTIA A+ certification.
 * ITIL Foundation Certification.
 * Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

 * Bachelor's degree in Information Technology, Computer Science, or a related field.
 * OR 3 years of equivalent experience in IT support.

## Description

Base-2 Solutions is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves providing technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues., * Provide technical support for cloud-based and on-premises environments.

 * Ensure timely and effective resolution of IT-related issues.
 * Use IT troubleshooting methodologies and ticketing systems such as JIRA and ServiceNow.
 * Apply customer service best practices.
 * Perform incident resolution, remote desktop support, and end-user assistance.


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