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# IT Support/Field Technician

- **Company:** It-techpros, Inc.
- **Location:** Escondido, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Azure Active Directory, Remote Service Software, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, User Administration
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=852af318f931c8c3

## About the Role

Do you have experience in Windows?, * 2-5 years of IT support or help desk experience

 * Working knowledge of Windows and basic macOS support
 * Experience with Microsoft 365 and common business tools
 * Familiarity with networking basics (DNS, DHCP, TCP/IP, VPN, Wi-Fi)
 * Some experience with Active Directory / Azure AD preferred
 * Familiarity with ticketing systems, endpoint tools, and remote support tools
 * Ability to troubleshoot using documented procedures and practical judgment
 * Ability to engage with end users and deliver excellent customer service through clear and effective communication

## Description

* The IT Support & Field Technician is a mid-level role for professionals with hands-on technical experience and strong customer-facing skills. This position requires a solid foundation in IT systems, networking, and support to be effective. Success in this role depends on the ability to work both independently and collaboratively, follow documented procedures accurately, and apply sound judgment to resolve issues across systems, networks, and applications., * Provide technical support for desktops, laptops, mobile devices, operating systems, and business applications
 * Troubleshoot hardware, software, network connectivity, and performance issues
 * Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive

Systems & Account Administration

 * Perform user account management in Active Directory and Azure AD, including permissions, group policies, and password-related issues
 * Support onboarding and offboarding processes, including device setup and access provisioning

Onsite & Remote Support Expectations

 * Deliver support both remotely (from the office) and onsite; this is an in-office role and not eligible for work-from-home
 * Travel to client locations to provide hands-on technical support (all sites are within 25 miles of the office)

Operational Standards & Documentation

 * Follow documented procedures accurately to ensure consistent and reliable support delivery
 * Document troubleshooting steps, resolutions, and known issues in the ticketing system and internal knowledge base
 * Communicate clearly with end users, setting expectations and providing timely updates

On-Call Support

 * Participate in an on-call rotation that includes after-hours support Monday through Friday, as well as weekend coverage, to ensure timely response to client needs, * Issues are resolved efficiently with minimal escalation
 * Strictly follow and uphold all client Service Level Agreements (SLAs) to ensure response and resolution commitments are met
 * End users feel supported, informed, and confident in the help they receive
 * Documentation is clear, accurate, and consistently maintained


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