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# Desktop Support Tech

- **Company:** Neighborly Llc
- **Location:** Irving, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Remote Access Technology, Working Model 2D, Office365, Microsoft InTune, Information Technology, Casper Suite
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7463a623046f7ea

## About the Role

+ Minimum of 2 year of experience preferred
 + Familiar with ticketing tools is a plus (Zendesk, Freshservice)
 + General knowledge of Microsoft Windows 10 and 11
 + Understanding of endpoint management (Jamf, Intune, M365 applications)
 + Knowledge of Internet usage and remote access applications.
 * Skills:
 + Excellent telephone and customer service skills.
 + Self-starter. Ability to work autonomously with little support.
 + Ability to work well under pressure and meet deadlines.
 + Ability to multitask - Sense of urgency; maintain a positive attitude.
 + Ability to be proactive and able to take direction and establish ownership of projects., + Associate degree in computer technology preferred.

## Description

As a Desktop Support Technician on the Technology team, a typical day for you will include:

 * Answers incoming support requests via telephone or email.
 * Performs call backs to support requests.
 * Provide timely, efficient, and effective resolutions to end user issues, in accordance with end user SLA.
 * Helps support and troubleshoot conference room connectivity issues including but not limited AV issues.
 * Practices good ticket hygiene and provides timely responses.
 * Finds and looks for areas of opportunity to automate and script solutions where possible.
 * Coordinates with other departments when necessary to solve end user issues.
 * Involve other team members to establish best practices/decisions.
 * May be required to work overtime.
 * May be required to assist other departments in information gathering and / or job
 * functions.


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