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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Product Support Specialist (AI Platform) - **Company:** Russell Tobin - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $145,600.0 - $156,000.0 - **Contract:** Temporary to permanent - **Skills:** Artificial Intelligence, Software as a Service, Programming Tools, Salesforce.Com, Zendesk - **Published:** June 9, 2026 - **Apply:** https://www.dice.com/job-detail/9d2658ae-d60d-48e6-999b-b180926c0258 ## About the Role * 2+ years of experience in product support, technical support, SaaS support, or customer support in a high-volume environment * Experience handling escalated or Tier 2 support cases preferred * Strong troubleshooting and investigative skills * Exceptional written communication and customer service abilities * Demonstrated ability to manage competing priorities in a fast-paced environment * Strong attention to detail and commitment to delivering high-quality customer experiences * Ability to explain technical concepts in a clear and approachable manner * Proven track record of collaborating effectively across teams * Curiosity, persistence, and a passion for solving problems * Comfortable working with technical products and learning new technologies quickly * Interest in artificial intelligence, emerging technologies, and software products, * Experience supporting SaaS, developer tools, AI, or technology products * Familiarity with support platforms such as Zendesk, Intercom, Salesforce, or similar tools * Experience identifying product trends and contributing to process improvements Assessment Process As part of the interview process, candidates will complete a take-home assessment designed to evaluate customer service, problem-solving, and written communication skills. While AI may be part of the day-to-day responsibilities of this role, candidates must complete the assessment independently and should not use AI tools or assistants in any capacity during the exercise. ## Description Russell Tobin is partnering with an innovative AI technology company to hire a Technical Product Support Specialist. In this role, you''ll be on the front lines of helping users successfully adopt and utilize cutting-edge AI products. You''ll serve as a trusted resource for customers, investigate product issues, collaborate with engineering teams, and contribute to delivering an exceptional user experience. This is an excellent opportunity for candidates who thrive in fast-paced environments, enjoy solving complex problems, and are excited about the future of artificial intelligence. Contract Details * 3-month W2 contract * Strong potential for extension based on performance and business needs * Fully remote * During onboarding and ramp-up, availability should align with approximately 9:00 AM-6:00 PM PST, Monday-Friday * After training, schedule will transition to either: + Tuesday-Saturday, or + Sunday-Thursday * Ongoing schedule will generally follow your local time zone What You''ll Do * Become a subject matter expert on a suite of AI products and services * Manage and resolve a high volume of customer support cases * Investigate, troubleshoot, and document product issues * Communicate clearly and empathetically with users across a wide range of technical backgrounds * Partner with engineering, product, and cross-functional teams to identify root causes and drive resolutions * Escalate complex issues when appropriate while maintaining ownership of the customer experience * Identify trends in customer feedback and recommend process improvements * Help improve support workflows, operational efficiency, and overall customer satisfaction * Contribute to knowledge-sharing and support documentation initiatives ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [Exploring AI: Opportunities and Risks in Development](https://www.wearedevelopers.com/videos/1267-exploring-ai-opportunities-and-risks-in-development) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [Security Blindspots and How to Learn About Them - Anna Oliveira](https://www.wearedevelopers.com/videos/1754-security-blindspots-and-how-to-learn-about-them-anna-oliveira) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [Top AI Tools for Developers in 2025](https://www.wearedevelopers.com/magazine/560-top-ai-tools-for-developers-in-2025)