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# Senior IT Operations Manager

- **Company:** NTT DATA, Inc.
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** IT Management, Information Technology Operations
- **Published:** May 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e2f19429d61e7b8c

## About the Role

Do you have experience in Managing technical support teams?, * 8+ years of experience in IT operations, infrastructure, service delivery, or technical operations environments.

 * Experience coordinating distributed or international teams.
 * Strong understanding of enterprise IT operations and support processes.
 * Proven ability to manage multiple operational priorities in fast-paced environments.
 * Experience working with senior leadership and cross-functional stakeholders.
 * Strong organizational, communication, and follow-up skills.
 * Hands-on and pragmatic approach with strong operational discipline.
 * Ability to influence and coordinate without relying heavily on hierarchy.
 * Adaptability and comfort operating in evolving organizational environments.

Nice-to-Have:

 * Experience in multinational or globally distributed organizations.
 * Experience supporting hybrid infrastructure and cloud environments.
 * Exposure to operational governance, process standardization, or transformation initiatives.
 * Experience managing third-party vendors and service providers.
 * Previous interim, consulting, or transformation experience is a plus.

## Description

* Coordinate the daily operations and activities of the North American IT team.
 * Act as a key operational liaison between North America and the global IT leadership team.
 * Ensure alignment between regional operations and global IT standards, priorities, and processes.
 * Support operational visibility through reporting, follow-up, and execution tracking.
 * Facilitate communication and collaboration across distributed international IT teams.
 * Assist with prioritization, escalation coordination, incident follow-up, and operational planning.
 * Help maintain operational stability and service quality across the North American region.
 * Identify operational risks, process gaps, and improvement opportunities.
 * Coordinate with infrastructure, applications, security, support, and external vendors as needed.
 * Contribute to the standardization and scalability of operational IT practices across the organization.


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