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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # VOIP Engineer (Cleared) - **Company:** Resolution Think, LLC - **Location:** Bethesda, MD, United States - **Contract:** Contract - **Skills:** VoIP, CompTIA Network+, Cyber Security, Computer Programming, System Configuration, Network Troubleshooting, Network Architecture, Systems Integration, Internet Protocol Telephony, Enterprise Software Applications, Cisco Voip, Cisco - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5392a27cac9bb2bd ## About the Role Do you have experience in Voice over internet protocol (VoIP) configuration?, * Active DoD Top Secret (Tier 5) security clearance REQUIRED prior to commencement of work * Must be able to complete T1-P1 security processing within 10 days of contract award, * Minimum one (1) year experience performing the same or similar work * Demonstrated experience with VOIP systems and telecommunications technologies * Experience with CISCO telecommunications equipment and systems * Background in network infrastructure and IP telecommunications preferred Technical Skills & Knowledge * Working knowledge of CISCO VOIP systems including Cisco Call Manager * Understanding of telecommunications infrastructure and network architecture * Experience with VOIP phone configuration and endpoint management * Familiarity with telecommunications protocols and standards * Knowledge of network troubleshooting tools and techniques * Basic understanding of analog and digital telecommunications systems Professional Competencies * Strong troubleshooting and problem-solving abilities * Excellent attention to detail and technical documentation skills * Effective communication skills for working with end users and technical teams * Ability to work independently and as part of a team * Flexibility to work nonbusiness hours (nights and weekends) when required * Customer service oriented with professional demeanor, * CISCO certifications (CCNA Voice, CCNA Collaboration, or equivalent) * Experience working in government or DoD environments * Familiarity with secured facilities and SCIF telecommunications requirements * Knowledge of DoD IT security requirements and compliance * Experience with telecommunications system migrations * CompTIA Network+ or Security+ certification, * On-site presence required Monday through Friday at NSWCCD facilities * Ability to access secured spaces and work in various facility environments including underground facilities * Physical ability to install and configure telecommunications equipment * Occasional travel to detachment sites across the United States (typically for no more than 2 working days per site) * Flexibility to work extended hours including nights and weekends during deployment phases * Ability to lift and move telecommunications equipment as needed ## Description System Configuration & Implementation * Assist in configuration, engineering, and formatting of CISCO VOIP systems under direction of VOIP Enterprise Architect * Support deployment of VOIP infrastructure at NSWCCD headquarters and detachment sites * Configure VOIP phones, lines, and endpoints according to established architecture and deployment plans * Execute structured tracking and allocation of VOIP phones/lines across all locations * Perform installations during business and nonbusiness hours (nights and weekends) as needed to minimize operational impact Technical Support & Troubleshooting * Provide routine maintenance and troubleshooting for VOIP systems and endpoints * Diagnose and resolve VOIP system errors, defects, and performance issues * Support Cisco Call Manager functionality, gateway operations, and endpoint connectivity * Respond to technical support requests from end users and government personnel * Document issues, resolutions, and system configurations in accordance with established procedures Deployment Activities * Support migration of legacy telecommunications systems to new VOIP architecture * Assist with programming and interfacing operations to meet deployment milestones * Conduct on-site installations and configurations at headquarters and detachment locations * Participate in deployment trips to primary detachment sites (travel may be required) * Ensure minimal disruption to daily operations during deployment activities System Integration & Testing * Support integration of VOIP systems with existing telecommunications infrastructure * Assist with interfacing between commercial systems inside and outside the fence line * Conduct testing of VOIP functionality, call quality, and system performance * Verify proper operation of analog, copper, network, digital, and VOIP system connections * Support integration with enterprise systems and validate end-to-end functionality Documentation & Reporting * Maintain accurate records of VOIP system configurations and changes * Document deployment activities, configurations, and technical procedures * Track phone/line assignments and inventory across all NSWCCD locations * Prepare technical reports and status updates as required * Contribute to knowledge base and technical documentation library ## 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