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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support - GMI - **Company:** LaSalle Network - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $124,800.0 - $145,600.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Microsoft Azure, Bash Shell, Cloud Computing, Linux, IBM RPG (Programming Language), Python (Programming Language), PostgreSQL, SQL Databases, Scripting, Cloud Platform System, Kubernetes, Docker, Elk Stack, Microservices - **Published:** June 5, 2026 - **Apply:** https://www.thelasallenetwork.com/jobs/application-support-gmi-161639/ ## About the Role We are seeking an energetic and results-driven Application Support professional to own critical tier 1 applications in a fast-paced, global financial environment. If you thrive under pressure, love solving complex technical problems, and are passionate about delivering exceptional support across a 24/6 follow-the-sun operation, this is your opportunity to make an impact. You'll work with cutting-edge cloud technologies, collaborate across EMEA/NA/APAC regions, and take full ownership of issues from diagnosis to resolution., Technical (Must-Have) * Solid knowledge of GMI Core modules: COPYFDC, BOFSET1C, BMERGE, trade load * 5+ years experience with RPGLE, CLLE, SQLRPGLE, and IFS * 5+ years experience with SQL, Linux, and Cloud technologies (Azure preferred) * Experience with ELK stack, Docker, and Kubernetes * Operating Systems: Windows/Linux * Scripting languages: Shell, SQL, Python Domain Knowledge * Minimum 5+ years in application support roles and highly available production cloud environments * Solid knowledge of trading and clearing systems * Experience with APIs, microservices, and Azure managed services (AKS, PostgreSQL, KeyVault) * Familiarity with follow-the-sun methodology in global environments * Experience in financial markets Professional Competencies * Proactive, results-oriented, and passionate with high standards of performance * Strong analytical and troubleshooting skills with excellent follow-up capability * Excellent written and verbal communication skills * Detail-oriented, well-organized, and flexible in a changing environment * Client-focused with ability to anticipate requirements and deliver strong customer service * Ability to work under pressure, think quickly, and problem-solve effectively * Collaborative team player committed to knowledge sharing and staff development * Intellectual curiosity and desire to drive improvements ## Description Application Support & Incident Management * Troubleshoot and resolve application issues following established escalation, incident, and problem management processes * Create, maintain, and complete daily issue and incident tickets with all required information and resolution steps * Ensure production stability, performance, and secure infrastructure * Attend daily whiteboard sessions prepared with updates on problem tasks and incidents Knowledge & Documentation * Create and maintain current documentation for all supported applications * Transfer knowledge to the team and liaise across EMEA/NA/APAC regions to improve teamwork and follow-the-sun support * Complete both written and verbal turnover with support teams in other regions Compliance & Standards * Maintain full awareness of and adhere to all internal policies, regulatory requirements, security policies, and Company Conduct and Standards * Manage, control, and escalate risk within the scope of your position * Act with integrity and due skill, care, and diligence; all actions must withstand high scrutiny * Observe proper standards of market conduct Collaboration & Communication * Communicate issues and resolutions professionally with internal partners and IT teams, demonstrating strong customer service skills * Work collaboratively to understand end-to-end project management and identify process improvements * Partner with other branches to improve teamwork and application reliability Additional Duties * Some out-of-hours support may be necessary, including weekends with possible short notice * Other duties and projects as assigned ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [JavaScript? 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