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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Evendale, OH, United States
- **Experience:** Starter
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Microsoft Office, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Enterprise Software Applications, Software Troubleshooting, Peripherals
- **Published:** June 23, 2026
- **Apply:** https://dejobs.org/x/x/F53702891F7745E3B81378346DF17AFB/job/

## About the Role

* Minimum 1 to 3+ years of experience supporting PC Hardware and software
 * Experience with asset management
 * Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
 * Demonstrate high energy given fast-paced environment
 * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
 * Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
 * Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
 * Ability to work with strong personalities
 * Managing stress while being able to deescalate tense users is a key attribute
 * Get work done independently, and for attendance for availability to work scheduled hours
 * Trusted to work proactively is a key attribute given limited site IT Leaders
 * Ability to handle multiple projects
 * Experience working in an enterprise environment
 * Be physically able to lift up to 40lbs, bend, crawl and climb
 * Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area

## Description

* Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
 * Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
 * Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
 * Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
 * Perform backup, recovery, and security procedures both planned or during emergency
 * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
 * Assist with diagnoses of network hardware and performance problems
 * Perform approved installation, configuration, and maintenance of physical network
 * Perform network system administration task both planned or during emergency
 * Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
 * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
 * Back up and burn end user data
 * Assist in developing and documenting improvements to current processes
 * Assist other coworkers in resolution of end users' technical issues across the program
 * Assist Site Leader in the execution of established processes and escalations


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