> Markdown version of [/jobs/ext/1006796-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1006796-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** KCI Technologies, Inc. - **Location:** Woodcliff Lake, NJ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, VoIP, Networking Hardware, Network Troubleshooting, Windows Servers, Skype for Business, Computer Equipment, Hardware Infrastructure, Engineering Base - **Published:** June 9, 2026 - **Apply:** https://diversityjobs.com/career/17187444/Help-Desk-Specialist-New-Jersey-Woodcliff ## About the Role * Ability to work off hours to troubleshoot, perform upgrades or implementations as needed. Ability to lift 50lbs. Overnight travel required a few times a year with advanced notification. Day time travel required with minimal notice. For internal applicants, in accepting this position, it is understood that continued employment is contingent upon a satisfactory background check. All final applicants selected for this position are required to undergo a background check. An applicant who has been convicted of a criminal offense relevant to this position may be disqualified from employment. A satisfactory background check is the absence of a criminal record, which bears a demonstrable relationship to the applicant/employee's suitability to perform the required duties and responsibilities of the position. * Detail-oriented, skilled at problem resolution and documentation. Exceptional customer service and communication skills required. Hardware/Software desktop/laptop/tablet troubleshooting skills. Ability to perform user account administration in a Windows Server and Exchange environment. Ability to work in a team environment and independently is key to successful work environment. Professional and friendly communication skills are required for each service request., * High School diploma or GED required. B.S. degree preferred. * Minimum of 2 - 4 years of experience. * Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position. ## Description This hourly position is a primary face of our internal IT department. This position will be an IT team member onsite in Woodcliff Lake, NJ supporting multiple locations throughout the US. Ability to work alone in a fast-paced environment is a must. Supporting day to day environment and longer-term projects. This position will be responsible for the following: 1. Help Desk supporting onsite and remote users with our remote control utilities, answering Help Desk phone line, emails, walk up's and Ticket Que. Resolve Tier 1/Tier 2 PC/Server/network issues and routing issues to other team members are required, while properly prioritizing tickets 2. Management of Windows PC & Server Environment. Including implementation and troubleshooting of Desktop/Server hardware/software and accessories. 3. Active Directory, Exchange, Skype for Business User account administration. 4. Support Polycom Phones deployed in a Skype for Business VOIP. 5. Work with vendors to address service issues. Including ISP's, Dell, Lenovo, and Software vendors. 6. Communication & Documentation of troubleshooting steps, installation procedures and support licensing agreements. 7. Knowledge of CAD and Engineering Applications. 8. Able to submit equipment orders from our IT Vendors. 9. IT Project management for task such as office moves, software and hardware upgrades, and network equipment upgrades and deployment. * A+ and/or HDI certification desired. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)