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# Service Desk Administrator

- **Company:** Anduril Industries
- **Location:** McHenry, MS, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, System Configuration, Linux, Identity and Access Management, Issue Tracking Systems, MATLAB, Microsoft Office, System Center Configuration Manager, Zero Trust Network Access, Okta, Workspace ONE, Microsoft InTune, Adobe, Casper Suite, Servicenow
- **Published:** June 12, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8971827/service-desk-administrator

## About the Role

* At least 3 years of experience in a service desk technical role
 * Excellent knowledge of PC and Apple hardware
 * Extremely detail oriented
 * Excellent customer service
 * Excellent communication skills
 * Experience with a ticketing system and managing a ticket queue
 * Must participate in a weekly on call rotation
 * Must be able to travel if necessary
 * Must be eligible to obtain and maintain a U.S. TS clearance, * Experience with Jira Service Desk or Service-Now
 * Experience with endpoint management tools (SCCM, Jamf, Intune, Workspace One, etc)
 * Experience with Zoom and related video conferencing hardware
 * Experience with Okta or other similar IAM tools
 * Experience in a Zero trust/beyond corp environment

## Description

This position will support key day-to-day processes such as: technical IT support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril's inventory and asset management program.
WHAT YOU'LL DO

 * Provide on-site and remote technical support for software and hardware.
 * Handle tickets in the Jira Service Management system.
 * Identify persistent problems and recurring failures and escalate to team leads and engineering teams.
 * Provide support for Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
 * Inventory and Asset management of all endpoint hardware.
 * Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
 * Participate in a weekly on-call rotation.
 * Identify knowledge articles and SOPs for end users and internal IT.
 * Assist with ongoing operational improvements and implementation projects as needed., To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:
 * No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.


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