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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Engineer I - **Company:** St Jude Children's Research Hospital - **Location:** Memphis, TN, United States - **Experience:** Starter - **Salary:** $65,520.0 - $114,400.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Business Software, Inventory Management Software, Microsoft SharePoint, Enterprise Software Applications, Information Technology, Laptops - **Published:** June 7, 2026 - **Apply:** https://www.nature.com/naturecareers/job/12860649/infrastructure-engineer-i-department-of-biostatistics/ ## About the Role * Bachelor's degree in Computer Science, Engineering, Business or related field of study required. * Master's degree preferred. Minimum Experience: * Some experience and/or understanding of supporting IT infrastructure and service delivery preferred. * Familiarity with Active Directory and SharePoint preferred. ## Description The Infrastructure Engineer I supports the planning, design, implementation, and ongoing management of end-user computing environments and IT infrastructure that enable St. Jude's life-saving care and research. This role contributes to the technical configuration and strategic recommendations for endpoint devices, ensuring solutions are secure, reliable, and aligned with organizational needs. The engineer maintains current knowledge of emerging technologies, evaluates vendor offerings, and provides informed recommendations that support thoughtful investment in hardware and software. In partnership with cross-functional teams, this role delivers both frontline and escalated support to end users, ensuring consistent, dependable access to critical systems, devices, and applications. Through a commitment to service excellence, the Infrastructure Engineer I helps create a seamless technology experience that empowers staff to focus on advancing St. Jude's mission of finding cures and saving children., * Provide Tier 1/2 end user support for hardware, software, and connectivity issues, ensuring timely resolution and high customer satisfaction. * Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and standard business applications. * Support onboarding and offboarding activities, including user account setup, access provisioning, and system configuration. * Document incidents, service requests, and resolutions in the service management system while adhering to SLAs. * Contribute to knowledge base documentation and support continuous improvement of IT support processes. * Assist with provisioning, configuration, deployment, and support of end user devices including laptops, desktops, and mobile devices. * Maintain standard device images, configurations, and software packages in alignment with security and compliance requirements. * Support device lifecycle processes including inventory tracking, asset management, refresh cycles, and decommissioning. * Ensure devices are properly enrolled and managed through endpoint management tools (e.g., MDM/endpoint management platforms). * Coordinate with internal teams for device procurement, staging, and distribution. * Provide general on-site IT support, including statistical software installations and application support. * Contribute to IT infrastructure/network projects/operations as directed. * Provide customer solutions around infrastructure/network in line with defined service level commitments. * Consolidate and communicate KPIs and activity tracking indicators with team and business stakeholders as requested. * Respond to security incidents and escalate as appropriate to ensure timely resolution. * Assist in creating capacity planning and utilization reports for own area. * Perform other duties as assigned to meet the goals and objectives of the department and institution. * Maintains regular and predictable attendance. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)