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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Agent - **Company:** Consolidated Smart Systems, LLC - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** JIRA, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Hardware, Network Layer, Network Monitoring, Routing, TCP/IP, Virtual Local Area Networks, Wireless Networks, Computer Network Operations, Zendesk - **Published:** June 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=75cdb52e0d913865 ## About the Role Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, * High School Diploma or GED. * 1+ years of experience in telecommunications, network operations, technical support, or ISP environments. * CompTIA A+, Network+, or equivalent technical certification. * Understanding of Layer 1, Layer 2, and Layer 3 networking concepts. * Familiarity with TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless networking. * Strong troubleshooting and analytical skills. * Excellent written and verbal communication abilities. * Ability to multitask and prioritize during high-impact outage situations. * Ability to work independently in a fast-paced operational environment., * Experience supporting ISP, telecommunications, fiber, or managed service provider environments. * Experience working with Freshdesk, Jira Service Management (JSM) ## Description Smartaira is seeking a highly motivated Network Operations Center (NOC) Analyst to join our growing Operations team. This role is responsible for monitoring, troubleshooting, escalating, and communicating network events across our residential, MDU, and business customer environments. The ideal candidate will have experience in telecommunications, ISP operations, wireless networking, and customer support. This position serves as a critical bridge between Customer Support, Field Operations, Engineering, and Property Management teams to ensure exceptional service delivery and rapid incident resolution., Network Monitoring & Incident Management * Monitor network performance, alarms, outages, and service degradation events. * Escalate incidents to Engineering, Field Operations, Vendors, and Leadership when appropriate. * Manage post-outage investigations and assist with Root Cause Analysis (RCA) documentation. * Provide outage communications and status updates. * Monitor NOC email queues, escalation mailboxes, Microsoft Teams chats, and operational communication channels. * Provide advanced support to Field Technicians during installations, repairs, and troubleshooting activities. * Support property IT contacts and maintenance teams with network-related requests. * Manage and process NXT and operational escalation requests. * Assist with network device provisioning, activation validation, and troubleshooting. * Support inventory and equipment requests related to network operations. accordance with company policy. * Participate in incident reviews * Assist with change management validation and maintenance window monitoring. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)