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# IT Support Engineer

- **Company:** Inforcer
- **Location:** Richmond, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Computer Networks, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Cloud Services, Microsoft SharePoint, Wi-Fi Technology, Computer Network Operations, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Restful APIs
- **Published:** May 21, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb5a8fb7724ba10ddbc52ac363629df775

## About the Role

Core experience
Strong hands-on experience with Microsoft 365 Administration (specifically Entra ID & Intune)
Proven experience supporting modern workplace environments at scale
Confident troubleshooting across identity, endpoint, network, and cloud services
Desirable experience

 * Experience working with Drata or a similar compliance automation platform
 * Exposure to managing Azure services in an operational or support capacity
 * Experience managing macOS devices through Intune or another MDM such as Jamf or Kandji

Technical skills

 * Microsoft 365, Entra ID, Intune, Defender, Exchange, SharePoint, Teams
 * Administration of Azure services in a support capacity
 * Windows and macOS device management, including MDM solutions such as Intune, Jamf, or Kandji
 * PowerShell and basic automation using Graph or REST APIs
 * Networking fundamentals including VPNs, DNS, Wi-Fi, and firewalls
 * Experience with compliance tools such as Drata is a plus

## Description

We're looking for a Senior IT Support Engineer to support, maintain, and continuously improve inforcer's Microsoft-first internal environment.
You'll be responsible for supporting and maintaining our Microsoft 365 tenant, Azure services, and network environment to ensure they remain reliable, secure, and effective for the team. You'll also provide day-to-day support for the team, acting as the senior escalation point, and help shape what great internal IT looks like.
Given our size and growth, this role has broad ownership across the IT stack and is ideal for someone who enjoys varied work and shaping internal IT standards. This role sits at the intersection of IT operations, support, and security.
What you'll be doing
Microsoft 365 and Identity

 * Manage and administer our Microsoft 365 tenant across Entra ID, Exchange, SharePoint, Teams, Intune, and Defender
 * Configure and maintain Conditional Access, identity protection, device compliance, and baseline policies
 * Handle user lifecycle tasks, access controls, PAM/PIM, and role-based permissions
 * Ensure the tenant stays aligned with best practice and internal standards

Networking

 * Support internal networking, connectivity, and office network operations
 * Troubleshoot and maintain firewalls, VPNs, Wi-Fi, and site-to-site connections
 * Act as the escalation point for network-related issues

End-user and internal support
Own and refine end-user support standards, while acting as the escalation point for complex issues.
Support Windows and macOS devices, mobile devices, and peripherals
Focus on resolving root causes to minimise recurring issues
Contribute to improving IT processes, standards, and end-user experience.


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