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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Generalist 1 - SCI Chester - **Company:** Commonwealth of Pennsylvania - **Location:** Chester, PA, United States (Remote available) - **Experience:** Starter - **Salary:** $59,345.0 - $90,211.0 - **Contract:** Permanent contract - **Skills:** Access Network, Computer Networks, System Configuration, Web Development, File Transfer, Software Engineering, Diagnostic Tools, Computer Network Operations, Hardware Testing, Computer Equipment, Information Technology, User Accounts - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g98rah ## About the Role Are you a highly motivated and creative individual with strong attention to detail who is seeking an information technology (IT) career that offers variety, purpose, and hands-on problem-solving? The Information Technology Generalist 1 for the Department of Corrections plays a key role in keeping essential systems running at the State Correctional Institution (SCI) at Chester. This position supports users and ensures that equipment and software function smoothly each day. It offers steady challenges that help you build your technical confidence. Seize this meaningful opportunity to develop your i nformation technology skills while making a real difference!, Minimum Experience and Training Requirements: + Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;or + One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or + One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;or + An equivalent combination of experience and training., Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function., + A. I have experience configuring and installing hardware and software on workstations. I also tested the hardware and software I configured and installed. + B. I have experience installing and testing hardware and software on workstations that someone else configured. + C. I have successfully completed college-level coursework related to hardware and software installation and maintenance. + D. I have NO experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to personal computer setup and maintenance, + A. I have have experience configuring AND managing new user accounts to provide appropriate access to necessary data and files. + B. I have experience managing current user accounts to provide appropriate access to necessary data and files. + C. I have successfully completed college-level coursework related to system administration. + D. I have NO experience or training related to this work behavior., 18 WORK BEHAVIOR 4 - WRITTEN COMMUNICATION Writes technical or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains tickets and call logs and identifies and reports recurring system issue patterns. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience writing reports or other documents which included recommendations for changes or action. + B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action. + C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents. + D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. + E. I have NO experience or coursework related to this work behavior. 19 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to written communication + The type(s) of documents you prepared ## Description This position supports computer systems, software, and network operations throughout the institution to ensure users can perform their work effectively. The role helps maintain reliable technology and provides hands on assistance with daily IT needs. As a Information Technology Generalist 1, you will perform the following duties: + User Support:Assist staff and inmates with computer hardware, software, and file transfers while identifying technology needs + Problem Diagnosis:Troubleshoot hardware and software issues, run diagnostic tools, and coordinate solutions with technical staff or vendors + System Configuration:Set up and install computers, software, and network components according to agency requirements + Inventory Maintenance:Track computer equipment, update records, and complete annual inventory reviews + Network Assistance:Troubleshoot connectivity issues, support LAN operations, and help maintain reliable network performance + Training Delivery:Provide instruction on hardware, software, and new systems for users throughout the institution Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00244484) ., You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score., Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs., Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server, and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels of technical questions and issues and was the escalation point for complex issues referred by lower-level technicians. + B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution. + C. I have successfully completed college-level coursework related to information technology troubleshooting., Configures and manages new and current user accounts and permissions for network access. Provides support for the installation of network printers as needed., Conducts research by gathering, analyzing, and interpreting information related to current developments in technology and industry best practices. Researches files and coordinates information from other personnel to prepare for special projects and reports. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources. + B. I have experience retrieving specifically requested records and files from a single records location. + C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Devouring APIs with Python](https://www.wearedevelopers.com/videos/355-devouring-apis-with-python) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [You’re a great coder? 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