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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Data Analyst (CX) - **Company:** Tabby - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Airflow, Data Analysis, Big Data, BigQuery, Directed Acyclic Graph (Directed Graphs), Information Engineering, Data Mart, Data Visualization, Python (Programming Language), SQL Databases, Tableau (Software), Data Processing, Sql Optimization, Large Language Models, Prompt Engineering, Vertica, Looker Analytics, Data Pipelines - **Published:** May 20, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=d5857483d058bd81 ## About the Role Do you have experience in Tableau?, Do you have a Master's degree?, * 3+ years of experience as a data analyst in a fast-paced, data-heavy environment. * Advanced SQL skills (preferably in BigQuery and/or ClickHouse). * Proficiency in Python for data analysis, automation, and integration tasks. * Experience with data visualization tools (e.g. Tableau, Metabase, Looker). * Understanding of Airflow, DAG orchestration, and modern data pipelines. * Experience with LLM agents, prompt engineering, and API usage. * Ability to translate business questions into structured, testable hypotheses. * Strong presentation and storytelling skills; able to communicate with technical and non-technical stakeholders alike. * Upper-Intermediate or higher English proficiency (spoken and written). ## Description As a Customer Experience (CX) Data Analyst, you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX, product, and operations teams to measure performance, identify improvement opportunities, and support better decision making across support workflows. This role focuses on analytics, reporting, and process optimization, with exposure to automation and AI powered tools as part of everyday analytical work., Data Analysis & Insights * Analyze large-scale datasets related to agent performance, support interactions and QA. * Write optimized SQL queries using tools like BigQuery and ClickHouse. * Build dashboards in Tableau, Metabase. * Detect behavioral and performance trends among agents and support teams. * Partner with QA to identify root causes in agent behavior and customer issues. LLM & Prompting * Use LLM tools with practical prompt engineering for daily analytical tasks, summarization, and insights generation. * Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts. * Familiarity with LLM APIs and integrating model outputs into analytical or internal tooling workflows. Automation & Workflow Optimization * Work with Airflow and Python to automate data tasks and support workflows. * Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability. * Identify and refactor inefficient DAGs, queries, and transformations to ensure scalable and cost-effective data processing. * Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking. * Translate business inefficiencies into trackable metrics and measurable outcomes. Cross-Functional Collaboration * Act as an analytical partner to Operations, Support Management, QA, and Training. * Work with Data Engineering to ensure clean, accurate, and well-modeled data pipelines. * Communicate findings clearly through presentations, visualizations, and concise documentation. ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Enjoying SQL data pipelines with dbt](https://www.wearedevelopers.com/videos/823-enjoying-sql-data-pipelines-with-dbt) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [AI Model Management Life Circles: ML Ops For Generative AI Models From Research to Deployment](https://www.wearedevelopers.com/videos/1152-ai-model-management-life-circles-ml-ops-for-generative-ai-models-from-research-to-deployment) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria)