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# Service Helpdesk Coordinator

- **Company:** BCAS Biomedical Services Ltd
- **Location:** High Wycombe, UK
- **Experience:** Experienced
- **Salary:** £22,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases
- **Published:** May 23, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a31c3016a14da40d

## About the Role

Do you have experience in Sage?, * Ideally 2+ years' experience (training provided)

 * Strong organisational and communication skills
 * Confident using MS Word, Excel, Outlook, and document/database systems. Sage experience preferable
 * Must be a team player
 * Professional telephone manner and customer service focus

Additional Info

 * Monday-Friday, 8:30-17:00
 * Team-oriented with a proactive, problem-solving mindset
 * Career growth opportunities in a varied and rewarding role
 * Must adhere to confidentiality and company policies

## Description

Join our dynamic team supporting BCAS Biomed's multi-vendor healthcare services. This office-based role is central to ensuring high-quality customer support and efficient contract management., * Coordinate engineering resources for planned and reactive tasks

 * Act as first-line support for customers and engineers
 * Maintain and update the HEMS database with all service activities
 * Liaise with managers, suppliers, and couriers to uphold service standards
 * Support managers with streamlined work systems
 * Ensure compliance with ISO 9001 and ISO 13485 quality standards
 * Contribute to business growth and enhance company profile


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