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# IT Support Specialist (Hardware/Software)

- **Company:** Arup
- **Location:** Edinburgh, UK
- **Contract:** Temporary contract
- **Skills:** Digital Technology, Issue Tracking Systems, Autodesk Autocad, Engineering Base, Servicenow
- **Published:** May 20, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-specialist-hardware-software/56926004

## About the Role

* Proven hands-on experience in an office-based IT support role.
 * Familiarity with ServiceNow or similar ticketing systems.
 * Knowledge of laptop builds, device provisioning, and infrastructure support.
 * Comfortable working independently and managing varied support needs.
 * Familiarity with technical software solutions from Autodesk, Bentley, Trimble, etc.

## Description

As IT Support Specialist you will act as primary liaison for Digital Technology-related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed.

You will provide onsite technical support across hardware, software, and engineering applications.

What you'll do:

 * Provide onsite support for hardware and software requests.
 * Troubleshoot and support engineering applications.
 * Build and configure laptops.
 * Maintain basic server room operations (patching, cabling, etc.).
 * Train staff on using new technologies.
 * Act as the first point of contact for walk-up support requests.


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