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# Technical Support Representative - Claims EDI

- **Company:** Mitchell International, Inc.
- **Location:** United States
- **Salary:** $38,792.0 - $56,992.0
- **Contract:** Permanent contract
- **Skills:** Databases, Database Queries, SQL Databases, Extensible Markup Language (XML), Custom Reports
- **Published:** June 10, 2026
- **Apply:** https://careers.enlyte.com/jobs/19059?lang=en-us

## About the Role

* 2+ years related experience or 1 year related experience and a college degree or medical/technical certification required
 * Understanding of IAIABC
 * Understanding of Workers' Compensation Claims Reporting
 * Familiar with workcomp.net or previous industry experience
 * Workers' compensation knowledge/background required

## Description

* Provides technical and customer support for Regulatory Reporting Solutions EDI Claims system to:
 + CMS (Centers for Medicare and Medicaid Services) clients
 + Workers' Compensation FROI/SROI clients
 + Auto Trigger clients

Technical Knowledge & Analysis

 * Demonstrates extensive knowledge of the IAIABC standard across all Releases
 * Conducts comprehensive business analysis of:
 + Jurisdictional Requirements
 + Client import files
 + Baseline data
 + Trigger rules
 + Sequencing/stacking rules
 + Jurisdictional acknowledgement files
 * Performs import/export testing of IAIABC flat files and XML formats
 * Conducts extensive testing to troubleshoot product bugs and defects
 * Monitors and resolves system alerts
 * SQL proficiency
 + Utilizes SQL to query databases, extract relevant data, and generate custom reports for analysis and troubleshooting.
 + Applies database querying expertise to identify patterns, resolve client issues, and support data-driven decision making

Client Support & Regulatory Expertise

 * Serves as liaison between clients and jurisdictions
 * Analyzes and provides feedback to clients on:
 + Jurisdictional requirements
 + IAIABC requirements for all Releases
 + New and updated state implementations
 * Assists clients with claim rejections

Process Improvement & Documentation

 * Proposes solutions for product enhancements and defects
 * Assists with maintaining system and process documentation


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