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# MAC Specialist (User Support, Analyst)

- **Company:** MIL Corporation
- **Location:** Bethesda, MD, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Bomgar, Jabber, Windows Remote Assistance, Servicenow
- **Published:** June 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8989299/mac-specialist-user-support-analyst

## About the Role

* Four (4) or more years' experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment.
 * Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
 * Must be able to lift 30 pounds.

Desired Qualifications

 * Effective communication skills both oral and written., Associates degree or equivalent experience

## Description

The MIL Corporation is seeking a User Support, Analyst with MacOS support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

This position currently requires a hybrid schedule, with 1-3 days on-site. Schedule is subject to change based on company/contract requirements.

Responsibilities

 * Identify, troubleshoot, and resolve hardware and software problems.
 * Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom.
 * Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
 * Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
 * Work independently on day-to-day operations.
 * Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
 * Install, configure, and maintain Apple peripherals and other end user equipment such as iPhones and iPads.
 * Support in-office walk-ups and remote assistance while providing quality customer service.
 * Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.


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