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# IT Help Desk Support - Hybrid Schedule

- **Company:** Genesis10
- **Location:** Minnetonka, MN, United States (Remote available)
- **Salary:** $37,440.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Issue Tracking Systems, Microsoft Software, Citrix Systems, Information Technology, Servicenow
- **Published:** June 16, 2026
- **Apply:** https://www.dice.com/job-detail/efa5456b-607d-4a85-bfb8-b1b92d5f3eb4

## About the Role

* At least one year of corporate technical support experience
 * Proficient in a wide variety of Microsoft products
 * Experience with help desk ticketing systems
 * Helpful and approachable verbal and written communication styles
 * Strong interpersonal skills, with the ability to handle multiple priorities
 * Personable, positive, calm, and friendly professional attitude
 * Must have a dedicated workspace with high-speed internet to effectively work remotely

Desired skills:

 * Recent graduate of a technology-related degree or certification program

## Description

This position is part of a growing national support services team. The successful candidate will be a client-facing support professional responsible for aiding non-technical employees across the United States with a variety of information technology issues to keep teams productive and efficient. You will use a variety of technology tools and your IT knowledge to assist in keeping teams productive without major interruptions., * Provide technical support including password resets, Citrix work, and application support

 * Use remote access tools to take control of a customer's computer and solve problems
 * Document every encounter in the ticketing system (ServiceNow)
 * Understand when to escalate help desk tickets to the next tier of support
 * Teach end-users how to use their applications and services to prevent recurring issues


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