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# Technical Support Specialist

- **Company:** Stuart Rush
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9823fe4c26994e2b

## About the Role

Do you have experience in Manufacturing facility?, Do you have a High school diploma or GED?, * Strong technical aptitude with the ability to understand product specifications and applications.

 * Customer-focused mindset with excellent relationship-building skills
 * Ability to translate technical information into clear, customer-friendly guidance.
 * Strong attention to detail and accuracy in quoting and customer inquiries
 * Effective written and verbal communication skills
 * Ability to multitask and prioritize in a fast-paced environment.
 * Problem-solving mindset with the ability to work cross-functionally.
 * Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
 * Self-starter with strong accountability and follow-through, * High School Diploma or equivalent required
 * Associate's or Bachelor's Degree preferred, ideally in a technical or business-related field
 * 2-5+ years of experience in aftermarket parts, customer support, or technical support
 * Experience working in a manufacturing or industrial environment.
 * Background supporting a product-heavy or technically complex portfolio.
 * Experience providing technical support, quoting, or parts identification preferred.

## Description

The Technical Support - Aftermarket Parts Specialist plays a critical role in supporting customers throughout the product lifecycle by providing expert assistance with aftermarket parts, repair solutions, and replacement components. This role serves as a primary point of contact for technical inquiries and quoting, while partnering closely with sales, engineering, operations, and service teams to ensure accurate solutions and timely resolution. The Specialist balances technical knowledge with strong customer engagement to drive satisfaction, reliability, and aftermarket growth., Customer & Technical Support

 * Serve as a primary point of contact for customers regarding aftermarket parts, product repairs, and replacement solutions.
 * Provide technical support and guidance to identify correct parts, configurations, and repair options based on product applications.
 * Troubleshoot customer issues and collaborate with internal technical teams to determine appropriate corrective actions.
 * Communicate clearly and professionally with customers regarding lead times, availability, alternatives, and repair status.
 * Prepare, review, and manage accurate quotes for aftermarket parts, repair services, and replacement components.
 * Support order entry and ensure alignment between quotes, customer expectations, and operational execution.

Cross-Functional Collaboration & Continuous Improvement

 * Partner with manufacturing, engineering, supply chain, and customer service teams to resolve complex product and parts issues.
 * Identify recurring issues and contribute to root-cause analysis and process improvements.
 * Maintain strong product knowledge across a diverse, product-heavy portfolio.
 * Support sales and aftermarket growth initiatives through insight-driven recommendations.
 * Perform other duties and participate in projects assigned.


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