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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Application Support Specialist - **Company:** Apetan Consulting - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Data Analysis, Application Performance Management, JIRA, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Databases, Continuous Integration, Linux, DevOps, Monitoring of Systems, Python (Programming Language), Log Analysis, Windows Servers, Windows PowerShell, Prometheus, Standard Sql, Scripting, Google Cloud, Enterprise Software Applications, Grafana, Reliability of Systems, Information Technology, Splunk, Appdynamics, Dynatrace, Servicenow - **Published:** June 30, 2026 - **Apply:** https://www.dice.com/job-detail/7ffa2144-d903-4656-bbe9-1e041996dcee ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field. * Experience supporting enterprise applications in production environments. * Strong understanding of incident, problem, and change management processes. * Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar. * Knowledge of SQL for troubleshooting and data analysis. * Familiarity with application logs, monitoring, and performance analysis. * Experience working with Linux and/or Windows server environments. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent communication and stakeholder management abilities. Preferred Qualifications * Experience supporting cloud-based applications (AWS, Azure, or Google Cloud). * Knowledge of scripting languages such as PowerShell, Bash, or Python. * Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Prometheus. * Familiarity with DevOps practices and CI/CD pipelines. * ITIL Foundation certification is preferred. * Experience in financial services, healthcare, retail, or other regulated industries is a plus. Technical Skills * Application Support * SQL * ServiceNow / Jira Service Management * Linux and Windows Administration * Log Analysis * Splunk / Dynatrace / AppDynamics / Grafana * PowerShell / Bash / Python (preferred) * CI/CD Tools * Cloud Platforms (AWS, Azure, Google Cloud) ## Description We are seeking a Lead Application Support Specialist to oversee the support, maintenance, and continuous improvement of business-critical applications. The ideal candidate will lead a support team, ensure timely resolution of incidents, manage application performance, and collaborate with cross-functional teams to deliver reliable and high-quality application support services., * Lead the day-to-day application support function for business-critical applications. * Manage and prioritize incidents, service requests, and problem tickets in accordance with defined SLAs. * Perform root cause analysis and coordinate resolution of recurring application issues. * Monitor application health, availability, and performance to ensure optimal system reliability. * Collaborate with development, infrastructure, database, and business teams to resolve complex technical issues. * Coordinate application releases, deployments, and post-release support activities. * Maintain application support documentation, knowledge base articles, and standard operating procedures. * Identify opportunities for process improvement, automation, and operational efficiency. * Mentor and guide junior application support team members. * Participate in on-call support and major incident management as required. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)