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# Service Desk Technician III

- **Company:** CareerCircle
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $53,040.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Artificial Intelligence, User Authentication, Business Process Modeling, Data Auditing, Dynamic Host Configuration Protocol, File Systems, Document-Oriented Databases, Domain Name System (DNS), Desktop Environments, Identity and Access Management, Issue Tracking Systems, Internet Protocol, Network Troubleshooting, System Center Configuration Manager, Networking Basics, Network Protocols, Nslookup, Ping (Networking Utility), Windows PowerShell, Primavera, Systems Development Life Cycle, Software Technical Review, Diagnostic Tools, Build Process, Servicenow
- **Published:** June 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/columbus/5c458e3b-d5e9-4650-94fa-506335d16162

## About the Role

Operations
Leadership
Automation
Mentorship
Innovation
CompTIA A+
Negotiation
File Systems
Adaptability
Communication
Data Auditing
Prioritization
Time Management
Authentications
Problem Solving
Decision Making
Desktop Support
Customer Service
English Language
Active Directory
Customer Support
Technical Issues
Influencing Skills
Windows PowerShell
Business Valuation
Desktop Environments
Full Stack Development
Artificial Intelligence
Network Troubleshooting
Business Transformation
Authorization (Computing)
Verbal Communication Skills
Influencing Without Authority
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP), We are seeking an experienced Service Desk Technician III to support and enhance desktop environments while helping implement automation and new technologies. This role requires strong troubleshooting expertise, excellent customer support skills, and the ability to streamline IT processes for optimal performance., * 10+ years of troubleshooting experience

 * 5+ years of experience with Active Directory (including ADUC and related tools)
 * 4+ years of experience with SCCM or similar systems (e.g., SMS)
 * 4+ years of customer service experience in a technical environment
 * 4+ years of networking experience, including DHCP, DNS, and diagnostic tools, * CompTIA A+ (or related certifications)
 * Microsoft certifications
 * Experience with PowerShell scripting (version 3.0 or higher), * Help Desk / Service Desk Support
 * Active Directory Administration
 * SCCM / Endpoint Management
 * ServiceNow (or similar ticketing systems)
 * Networking fundamentals and troubleshooting, * Strong communication and interpersonal skills
 * Ability to collaborate across teams and functions
 * Excellent problem-solving and analytical skills
 * Strong organizational and time management abilities
 * Ability to work both independently and in a team environment
 * Effective prioritization and decision-making skills
 * Leadership, influence, and negotiation capabilities, * Hybrid work model with a mix of onsite and remote work
 * Occasional onsite presence required for team collaboration and interviews
 * Fast-paced environment requiring adaptability and initiative, * Candidates must demonstrate technical and functional expertise during the interview process
 * Strong written and verbal communication in English is required, Quality Control
Project Closure
Project Planning
Constructability
Project Controls
Quality Assurance
Network Protocols
As-Built Drawings
Fiber Optic Cable
Project Management
Quality Management
Business Valuation
Structured Cabling
Workflow Management
Fiber Optic Testing
Primavera (Software)
Full Stack Development
Optical Loss Test Sets
Artificial Intelligence
Project Risk Management
Construction Management
Network Troubleshooting
Business Transformation
Internet Protocols Suite
Software Technical Review
Document-Oriented Databases
Environment Health And Safety
Systems Development Life Cycle
Milestones (Project Management)
Troubleshooting (Problem Solving)
Optical Time-Domain Reflectometer
+0, Leadership
Hand Tools
Screwdrivers
Tape Measure
Build Process
Detail Oriented
Problem Solving
Health Advocacy
Electrical Wiring
Mechanical Aptitude
Power Tool Operation
Willingness To Learn
Artificial Intelligence
Discounts And Allowances
Ability To Meet Deadlines, Automation
Mentorship
Innovation
CompTIA A+
Negotiation
File Systems
Adaptability
Communication
Data Auditing
Prioritization
Time Management
Authentications
Problem Solving
Decision Making
Desktop Support
Customer Service
English Language
Active Directory
Customer Support
Technical Issues
Influencing Skills
Windows PowerShell
Business Valuation
Desktop Environments
Full Stack Development
Artificial Intelligence
Network Troubleshooting
Business Transformation
Authorization (Computing)
Verbal Communication Skills
Influencing Without Authority
Troubleshooting (Problem Solving)
Dynamic Host Configuration Protocol (DHCP)
+0

## Description

* Provide advanced desktop support and services in a high-volume environment
 * Manage and support Active Directory, including user authentication, authorization, and identity/access management
 * Troubleshoot technical issues using a structured, analytical approach
 * Automate and streamline processes using scripting and innovative solutions
 * Deliver high-quality customer service and ensure user satisfaction
 * Diagnose and resolve network connectivity issues using tools such as PING, NSLOOKUP, and NETSTAT
 * Support and administer SCCM (or similar tools), including mentoring others on usage
 * Develop and maintain PowerShell scripts for automation and system management
 * Support data auditing and cleanup initiatives (e.g., file systems, permissions, directories)
 * Learn and adapt to new tools and technologies as needed, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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Auditing
Scheduling
Operations
Management
Purchasing
Forecasting
Coordinating
Construction
Communication
Change Orders
Outside Plant


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