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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid Application Support Specialist - **Company:** Guidehouse Inc. - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $108,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, .NET Framework, Multitier Architecture, Amazon Web Services, Application Performance Management, JIRA, Microsoft Azure, Relational Databases, DevOps, Distributed Systems, Reliability Engineering, Standard Sql, Systems Integration, Enterprise Software Applications, Cloud Platform System, System Availability, Reliability of Systems, Appian, Containerization, Kubernetes, Information Technology, Low-code, Restful APIs, Docker, Servicenow, Microservices - **Published:** June 8, 2026 - **Apply:** https://guidehouse.wd1.myworkdayjobs.com/External/job/US---DC-Washington/Mid-Application-Support-Specialist_40172 ## About the Role * Four (4) years of relevant application support experience. * Associate's degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience). * Ability to work independently with minimal supervision while supporting technical objectives. * Strong analytical and problem-solving skills for diagnosing application issues. * Excellent written, verbal, and interpersonal communication skills. * Demonstrated ability to quickly learn new technologies and tools. * Strong customer service mindset and professionalism in all interactions. * Experience supporting .NET-based applications. * Working knowledge of Appian or similar BPM/low-code platforms. * Understanding of microservices architecture and distributed systems. * Experience with REST APIs, integrations, and service-based systems. * Knowledge of SQL and relational databases. * Familiarity with cloud environments (AWS and/or Azure). * Experience with incident/service management tools (e.g., ServiceNow, Jira). * US Citizens and Green Card holders only. * No Visa Sponsorship available for this position. * Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. What Would Be Nice To Have: * Experience with CI/CD pipelines and DevOps practices * Familiarity with containerization technologies (Docker, Kubernetes) * Exposure to application performance monitoring and reliability engineering concepts * Experience supporting enterprise applications in regulated or secure environments * Knowledge of automation tools and scripting for operational efficiency * Prior experience in environments with complex, multi-system integrations ## Description * Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures. * Troubleshoot and resolve application defects, performance issues, and system outages. * Monitor application health using logs, alerts, and dashboards to ensure system availability and stability. * Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams. * Support incident, problem, and change management processes in a structured operational environment. * Assist with application deployments, releases, and validation activities. * Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles. * Respond to user requests and service tickets, ensuring timely resolution and clear communication. * Provide functional and technical support to end users, maintaining a strong customer service orientation. * Collaborate across teams to improve system reliability, automation, and operational efficiency. * Continuously evaluate and adopt emerging tools, technologies, and best practices. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Grappling With Clunky Old Software? 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