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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician II - **Company:** General Dynamics Information Technology - **Location:** Chantilly, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $53,310.0 - $54,475.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Windows, Active Directory, Adobe InDesign, Domain Controllers, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Message Transfer Agent, Microsoft Exchange Server, Networking Hardware, Microsoft Office, Remote Access Technology, Computer Equipment, Network Server, Cisco, Hardware Debugging, User Accounts - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0b33eb6bf4c1153 ## About the Role Do you have experience in Networking equipment (troubleshooting support)?, DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 3+ years of experience CERTIFICATIONS: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: * Security+ * Microsoft Certified Solutions Associate (MCSA) - Server or equivalent * Cisco Certified Network Associate (CCNA) GENERAL EXPERIENCE: Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business' user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment. SPECIALIZED EXPERIENCE: Experience in analyzing and troubleshooting military networks include: * Microsoft Enterprise Server 2008/2012 or later version * Microsoft Windows Operating Systems * Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote) * Microsoft Active Directory 2008/2012 or later version * Network Server Backup * DHCP, DNS, WINS, and Domain Controllers * Site specific equipment listed in the task order Plus experience in: * Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment. * Software installation, maintenance, and sustainment. * Customer Service and remote support, Years of Experience 2 + years of related experience * may vary based on technical training, certification(s), or degree ## Description Install, modify, and repair computer hardware and software both in person and through the use of remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Participates in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Maintains current knowledge of relevant technology as assigned. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. 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