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# Network Specialist

- **Company:** V Group Inc
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Multitier Architecture, Antivirus Softwares, Backup Devices, VoIP, Network Topologies, Internet Protocol, Networking Cables, Network Monitoring, Salesforce.Com, Computer Network Operations, Firewalls (Computer Science), Juniper, Cisco, Vmware
- **Published:** June 7, 2026
- **Apply:** https://www.disabledperson.com/jobs/72882713-network-specialist

## About the Role

Note: We need a candidate who has experience working with State or Federal clients and who is local to NC., * Excellent understanding of technologies, operating systems, networking, anti-virus, backups, firewalls, and switches. (3 Years)

 * Knowledge of at least one of the following vendor technologies (3 Years):
 * Cisco
 * Juniper
 * VMware
 * Microsoft
 * Strong writing and documentation skills. (3 Years)
 * Knowledge of network cabling, network classifications, and network topology. (3 Years)

Highly Desired Skills

 * VOIP Technologies (3 Years)
 * NOC (Network Operations Center) Environment Experience (3 Years)

## Description

* Monitor the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
 * Act as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
 * Receive, triage, document, and track support tickets through resolution.
 * Troubleshoot network, telecom, and connectivity issues affecting 911 operations.
 * Communicate with:
 * 911 Directors and Supervisors
 * Telecommunications Carriers
 * Service Providers
 * Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response
 * Escalate complex incidents to Tier II, Tiger Team technicians, vendors, and carriers when required.
 * Maintain documentation, ticket narration, and operational logs in Salesforce.
 * Support operational continuity during emergencies, severe weather events, and disaster response situations.
 * Monitor network security, system health, and telecommunications performance across PSAPs statewide.
 * Coordinate reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
 * Provide customer-service-focused support to PSAP personnel throughout North Carolina.
 * Work onsite at 3900 Wake Forest Road, Raleigh, NC 27609.

Core Functional Areas

 * Help Desk / Incident Management
 * Telecommunications Support
 * Public Safety Communications Support
 * Mission-Critical Emergency Communications Infrastructure


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