> Markdown version of [/jobs/ext/1022400-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1022400-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** VDart, Inc. - **Location:** Detroit, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Migration, Desktop Computing, Disaster Recovery, Virtual Private Networks (VPN), Microsoft Office, Print Servers, Software Deployment, User Environment Management, Break Fix, Peripherals - **Published:** June 5, 2026 - **Apply:** https://www.careerjet.com/jobad/usfb130ab28dacb682b1bb39989edf3e1e ## About the Role Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Should be able to lift weight up to 30lbs at waist level, Job Overview: Requirement/Must Have: 4-7 years of technical experience in providing quality services to end users. Experience with various desktop systems, operating systems, a… ## Description As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis, Title : Desktop support Technician Location : Detroit Michigan (onsite) About Job role As a member of the Field Service Operations team the candidate will provide high qualit… + 1 day ago + Apply easily ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)